Return & Refund

Updated at 22nd of March, 2023

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Documentify, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Documentify Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Documentify and use the services.
  • Service: refers to the service provided by Documentify as described in the relative terms (if available) and on this platform.
  • Website: Documentify’s" site, which can be accessed via this URL:
  • You: a person or entity that is registered with Documentify to use the Services.

Return & Refund Policy

Thanks for being a customer at Documentify. We appreciate the fact that you like to buy the documents we create. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our documents.

As with any shopping experience, there are terms and conditions that apply to transactions at Documentify. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Documentify, you agree to the terms set forth below along with Documentify's Privacy Policy.

If there’s something wrong with the document you bought, or if you are not happy with it, make sure to contact us directly to [email protected] providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.


We at Documentify commit ourselves to serving our customers with the best documents. Every single document that you choose is thoroughly inspected, checked for defects and made with utmost care. We do this to ensure that you fall in love with our documents.

We are committed to providing our customers with the highest level of satisfaction. If you are not satisfied with your purchase, we offer a 100% money-back guarantee. To request for a refund, please contact our customer service team at [email protected] with your email address associated with your Documentify account and reason for the refund, and we will process the refund right away.


Documentify allows you to cancel your membership at any time by contacting us and asking for a cancellation or you can cancel it by yourself from your dashboard. After you cancel your membership, you will be able to keep generating documents until your trial period or membership ends.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and documents. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

Don't hesitate to contact us if you have any questions.